NOC 64409 job description: information clerk - customer service duties and responsibilities
- Answer, in person or on the phone, enquiries from customers
- Investigate complaints regarding the establishment's goods, services and policies
- Arrange for refunds, exchange and credit for returned merchandise
- Receive account payments
- Receive credit and employment applications.
- Take customer orders for goods or services
- Promote goods or services
- Respond to enquiries and emergencies
- Investigate complaints and update accounts.
- Explain the type and cost of services offered
- Order services
- Provide information about claims or accounts
- Update accounts, initiate billing and process claim payments, and receive payment for services.
- Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Job titles under NOC 64409
See every job title and its code in the A–Z job title index, or all TEER 4 jobs.
Is NOC 64409 eligible for Express Entry?
Not through the Federal Skilled Worker Program, Canadian Experience Class or Federal Skilled Trades Program, which all need TEER 0 to 3. Some provincial nominee streams and federal pilots accept TEER 4 jobs, so check your province's current list.
| Program | TEER check | Why |
|---|---|---|
| Federal Skilled Worker | Not eligible | TEER 4 is outside TEER 0 to 3 |
| Canadian Experience Class | Not eligible | TEER 4 is outside TEER 0 to 3 |
| Federal Skilled Trades | Not a listed trade | Only certain trade groups qualify. Check IRCC |
| Spouse's open work permit | Not eligible | TEER 4 and 5 do not qualify. SOWP rules |
Category-based draws: NOC 64409 is not on any category-based selection list (checked 2026-10-16). Under NOC 2016, TEER 4 was skill level C ("NOC C").
Category-based Express Entry draws and provincial nominee programs use their own occupation lists. Check the current lists on IRCC's Express Entry page and provincial nominee page.
NOC 64409: common questions
What is NOC 64409?
NOC 64409 is the code for other customer and information services representatives in Canada's National Occupational Classification (NOC 2021). Its first digit, 6, is the broad category and its second digit, 4, is the TEER level. Immigration forms, job offers and LMIA applications use this five-digit code.
What TEER is NOC 64409?
NOC 64409 is TEER 4. Occupations that usually need a high school diploma or several weeks of on-the-job training. Under the older NOC 2016 system, TEER 4 lines up with skill level C.
Is NOC 64409 eligible for Express Entry and PR?
Not through the Federal Skilled Worker Program, Canadian Experience Class or Federal Skilled Trades Program, which all need TEER 0 to 3. Some provincial nominee streams and federal pilots accept TEER 4 jobs, so check your province's current list.
Is NOC 64409 in a category-based Express Entry draw?
No. As of IRCC's list dated 2026-10-16, NOC 64409 is not in any category-based selection list (healthcare, STEM, trades, education, transport and others). You can still be invited in general and program-specific draws.
Is NOC 64409 eligible for a spousal open work permit (SOWP)?
No. For applications made since January 21, 2025, only TEER 0 and 1 jobs and a list of selected TEER 2 and 3 occupations qualify, and NOC 64409 is not on that list (IRCC page modified 2026-06-12).
What is the NOC code for an information clerk - customer service?
Information clerk - customer service is listed under NOC 64409, other customer and information services representatives. The job title alone does not decide your code: your duties should match the main duties of NOC 64409.
How do I know if NOC 64409 is my NOC code?
Compare what you actually do with the main duties listed for NOC 64409, not just your job title. IRCC expects your duties to match the lead statement and most of the main duties of the code you choose. If they fit another code better, use that one. You can paste your duties into nocfinder to see how they line up, duty by duty.
Source: ESDC NOC 2021 · IRCC program pages. Not legal advice.